Privacy Policy

This Policy applies to our website, booking engine, contact and enquiry forms, customer support, Wi-Fi registration, marketing communications, and on-property guest services (collectively, the “Services”).

• Contact & Identity: name, email, phone, postal address, ID proof (where required by law).
• Booking Details: check-in/checkout dates, room type, number of guests, preferences, special requests.
• Payment Info: payment method, transaction details (card data handled by our payment processors; we do not store full card numbers).
• Communications: emails, messages, call records relevant to your stay/queries.
• Technical: IP address, device/browser type, pages visited, cookies, approximate location.
• On-property: CCTV footage in public areas for safety, Wi-Fi registration logs per legal requirements.
• Marketing Preferences: opt-in/opt-out status for offers and updates.

• Process bookings and provide hospitality and event services.
• Respond to enquiries and provide customer support.
• Personalize your experience (room preferences, amenities).
• Send booking confirmations, operational messages, and (with consent) promotional offers.
• Improve our website, services, and safety protocols.
• Comply with legal obligations and regulatory requests.

Depending on your location, we may process personal data under bases such as:

• Contract: to fulfill your booking and provide services.
• Consent: for optional marketing or certain cookies.
• Legitimate interests: service improvements, fraud prevention, security.
• Legal obligation: local laws and record-keeping (e.g., guest register).

Note for India: We aim to align with the spirit of the Digital Personal Data Protection Act, 2023 (DPDP Act).

• Service providers: booking engine, payment processors, email/SMS, analytics, Wi-Fi providers—only as needed to operate the Services.
• Legal & safety: to authorities where required by law or to protect guests, staff, and property.
• Business transfers: in connection with reorganization or similar events, subject to safeguards.
• We do not sell personal information.

We use cookies and similar technologies to run our site and understand usage.

• Essential: required for core functionality (bookings, security).
• Analytics: to measure site performance and improve experience.
• Preferences/Marketing (optional): to remember choices and show relevant content.

You can manage cookies via your browser settings. Some features may not function without certain cookies.

Online payments are processed by PCI-DSS compliant providers. We do not store full card numbers or CVV on our servers. Transaction records may be retained for accounting and legal compliance.

We retain personal information only as long as necessary for the purposes described, including legal, accounting, or reporting requirements. CCTV footage is retained for a limited period unless needed for investigations.

We implement administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure; we continuously improve our practices.

Subject to applicable law, you may have rights such as:

• Access, correction, or deletion of your personal information.
• Objection or restriction to certain processing.
• Withdrawal of consent (for consent-based processing).
• Data portability (where applicable).

To exercise these rights, contact us using the details below. We may require verification.

Our Services are not directed to children under 13. We do not knowingly collect personal information from children without appropriate consent as required by law.

If your information is transferred outside your country, we use appropriate safeguards (such as contractual protections) to protect it, where required by law.

We may update this Policy from time to time. Material changes will be highlighted on this page with a new “Last updated” date.